FAQ
What is Panoptic Niche?
Panoptic Niche is a luxury fragrance brand offering a curated selection of authentic designer perfumes and niche scents. Established in 2017, our mission is to make premium fragrances accessible while providing a timeless and elegant shopping experience.
Are your products authentic?
Yes, every fragrance we sell is 100% authentic. We source our products directly from reputable suppliers and global distributors to ensure authenticity, quality, and longevity.
How can I place an order?
You can browse and shop directly through our website. Simply add your desired items to the cart, proceed to checkout, and complete your purchase securely using your preferred payment method.
What payment methods do you accept?
We currently accept major credit and debit cards, and select local payment options (where available). All transactions are processed securely to protect your information.
Do you offer delivery?
Yes, we provide local and international delivery.
Local orders (Trinidad & Tobago): Delivered within 2–5 business days.
International orders: Delivery times vary based on location and shipping method.
Tracking details will be emailed once your order has been dispatched.
Can I pick up my order in person?
Yes, you can! We offer in-store pickup at our location on Sellier Street, Curepe Junction. When placing your order, simply select the pickup option at checkout, and we’ll notify you as soon as your order is ready for collection.
What is your return policy?
Due to the nature of our products, returns and exchanges are accepted only if items are unopened and in their original packaging within 7 days of delivery. Please contact [email protected] for assistance.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [email protected] with photos of the item and packaging. We’ll work quickly to resolve the issue.
Do you offer gift packaging?
Yes, gift packaging is available upon request at checkout. You can also include a personalized message to make your purchase extra special.
How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter or follow us on social media to get exclusive access to special offers, new stock alerts, and fragrance tips.
Do you offer wholesale or partnership opportunities?
Yes, Panoptic Niche welcomes partnership and wholesale inquiries. If you’re a global supplier or retailer interested in collaboration, please email us at [email protected]
How do I contact customer support?
You can reach our friendly support team via email at [email protected]. We aim to respond to all inquiries within 24–48 hours.
